Moneris

Bilingual Customer Service Representative – Technical

Moneris

full-time

Posted on:

Location Type: Hybrid

Location: Sackville • 🇨🇦 Canada

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Job Level

Junior

About the role

  • Provide contact centre support to merchant clients, (Support Channels may range from Voice, Chat, Email, Social, Integrated 3rd party and new channels and technology)
  • Promote our products and services to our merchants, and identifying cross-sell/up-sell opportunities and sending leads through appropriate channels
  • Collect and document information from merchants, while using problem solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
  • Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign-on targets (addition of voice of the customer – customer surveys)

Requirements

  • 1+ years of customer service experience, preferably in a contact centre environment
  • Fluent in French and English (reading, writing and verbal) is required
  • Experience with computer functionality, software and hardware (routers/modems/etc.)
  • Available to work on different shifts including evenings, weekends and holidays
Benefits
  • Comprehensive Total Rewards Program, including performance-based bonuses
  • Flexible benefits starting from day one
  • Health spending account (HSA) or personal spending account (PSA)
  • Retirement planning support, with profit-sharing programs including company match and defined contribution pension plan
  • Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and internal gig marketplace
  • Holistic wellness support, with Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
  • Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceproblem solvingcross-sellup-selltechnical inquiriesproductivity targetsquality assurancecompliance targetsabsenteeism targetscustomer surveys
Soft skills
communicationinterpersonal skills