Mondia Group

Senior Support Engineer

Mondia Group

full-time

Posted on:

Location Type: Hybrid

Location: Cairo • Egypt

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Job Level

Senior

Tech Stack

AWSCloudGrafanaKafkaNoSQLPythonSOAPSQLTableau

About the role

  • Support the technical integration of international payment service providers, billing aggregators, digital merchants, and Mobile App stores for Payment projects, ensuring seamless operations.
  • Contribute to the integration between merchants, mobile operators, and Mondia's internal platforms, enhancing performance and efficiency through technical expertise.
  • Support the operations and maintenance of VAS/Digital Systems/Payments using advanced tools, participating in shift coverage outside normal working hours as needed.
  • Serve as a key resource for resolving complex technical issues, leveraging tools like NewRelic and Grafana to ensure timely and effective incident resolution.
  • Document processes, contribute to knowledge sharing, and support training for internal and external teams on VAS, billing platforms, and related systems.
  • Monitor platform KPIs, identifying performance issues and contributing to optimizations for high-quality service delivery.
  • Collaborate with cross-functional teams to troubleshoot, configure services, perform automated testing, and support migration activities, ensuring service continuity during outages, including after-hours and holiday coverage.
  • Participate in integrations, migrations, and acceptance tests for operator and merchant systems, maintaining high-quality standards.
  • Contribute to continuous improvements in service delivery, particularly for system upgrades, new service launches, or major incidents.

Requirements

  • Bachelor’s degree in Computer Science, IT Engineering, or related field.
  • 5+ years of experience in VAS/IT/Payments industry within integration, operation, support, or service environments.
  • Basic knowledge of service providers/operators’ business requirements.
  • Strong understanding of relational databases and proficiency with SQL.
  • Proficiency in scripting languages (e.g., Python) for developing in-house monitoring and alerting solutions.
  • Experience designing and implementing monitoring alerts using NewRelic and custom-built scripts for proactive incident detection.
  • Understanding of Web Services, including SOAP and REST APIs.
  • Experience with data visualization tools such as Tableau and Grafana for monitoring dashboards.
  • Knowledge of CI/CD pipelines.
  • Experience with cloud computing services, such as Amazon Web Services (AWS).
  • Strong problem-solving and analytical thinking skills.
  • Excellent communication and presentation skills.
  • Customer Relationship Management skills.
  • Fluent in English.
  • Familiarity with NoSQL/Data Lakes.
  • Experience with asynchronous messaging systems (e.g., Kafka)
Benefits
  • You will be a part of a dynamic and international company with a flat organizational structure, where every voice is heard and your contributions truly make a difference.
  • The company will contribute up to EUR 25 per month towards staff perks
  • Benefit from our performance-based bonus scheme, in line with company policy.
  • EUR equivalent salaries paid in EGP.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLPythonWeb ServicesSOAPREST APIsCI/CDAWSNoSQLData LakesKafka
Soft Skills
problem-solvinganalytical thinkingcommunicationpresentationcustomer relationship management