Digital Sales Operations Specialist

Mondelēz International

Mondelez digital sales operations specialist activating traditional-retail digital sales. Tracking sellers, dashboards, master data and omnichannel tools for Mexico.

Posted 8/13/2026full-timeQuerétaro • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating customer and employee master data changes, supporting sales policies, and implementing system changes. Proficient in utilizing sales systems and tools, with strong communication and problem-solving abilities.

Highest-signal resume keywords

Customer Service ExperienceSales Support ExperienceSAP KnowledgeMS Excel ProficiencySales Experience in Traditional Retail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Master Data ManagementData ProcessingSales Policy DevelopmentSystem TestingPerformance Indicator Tracking

Soft Skills

Communication SkillsProblem-Solving SkillsAbility to Handle Multiple QueriesComposure Under Pressure

Tools & Technologies

Sales SystemsSAPMS ExcelWhatsApp

Industry Keywords

Omnichannel SalesTraditional Retail ChannelLogisticsSales Administration

About the role

Key responsibilities & impact

Coordinate and initiate customer and employee master data changes for sales, including data processing
Support organizational realignments for master data and administrative processes
Support revision and development of sales policies and administrative processes, including provision in suitable media
Test system implementations and system changes with sales, internal departments and external service providers
Identify and implement master data simplification opportunities
Activate and follow up on digital sales for the traditional retail channel
Track and accompany salespeople and supervisors
Update dashboards with performance indicators
Share each salesperson's performance and provide local visibility to the supervisory team
Support omnichannel sales benefits to accelerate orders and reach more stores

Requirements

What you’ll need

Experience in customer service, logistics or sales support
Basic knowledge of sales systems and tools, including SAP and MS Excel
Solid communication and problem-solving skills
Ability to handle and resolve multiple queries, respond quickly and maintain composure
Experience using WhatsApp
Sales experience, preferably in the traditional retail channel (stores, convenience stores and grocery retailers)
Basic to intermediate English
Completed engineering or bachelor's degree in an economics-administrative field
Availability to work Monday through Saturday
Must work on site; the role is not remote
No relocation support available

Benefits

Comp & perks

Sueldo base + prestaciones superiores de ley
Mondelēz describes work-life balance practices including extended maternity leave, open spaces, remote work and flexible working hours (company-wide statement)