Customer Operations Lead

Mondelēz International

Customer Operations Lead responsible for executing customer plans and enhancing partnerships at Mondelēz International. Leading strategic collaboration with Kroger on Biscuit and Confectionery categories.

Posted 5/14/2026full-timeHouston • Texas • 🇺🇸 United StatesSenior💰 $122,000 - $167,750 per yearWebsite

About the role

Key responsibilities & impact

Lead day-to-day partnership between Customer Business Teams and Retail on Biscuit, Confections, and Bars categories
Ensure open dialogue and strategic partnership with assigned customers
Execute Customer Plans, Perfect Store & Digital Commerce flawlessly
Collaborate and communicate effectively to drive service and shopping experience
Conduct promotional plans and seasonal drive times to win market share
Analyze success and areas for improvement post promotions

Requirements

What you’ll need

Bachelor's degree preferred
3-5 years of experience including a strong sales background
Strong negotiation/critical thinking skills
Superior people skills (verbal, non-verbal)
Ability to establish and maintain effective relationships with customers
Financial Acumen understanding of P&L, sales & revenue drivers
Proficiency in forecasting demand and revenue for responsible Customer & Categories
Strong analytical skills to analyze customer, consumer and category data

Benefits

Comp & perks

health insurance
wellness and family support programs
life and disability insurance
retirement savings plans
paid leave programs
education related programs
paid holidays and vacation time

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salesnegotiationcritical thinkingfinancial acumenforecastinganalytical skillsP&L understandingrevenue driverscustomer data analysiscategory data analysis

Soft Skills

people skillsverbal communicationnon-verbal communicationrelationship buildingcollaborationeffective communicationstrategic partnershipservice orientationproblem-solvingcustomer experience

Certifications

Bachelor's degree