This role is responsible for leading and driving customer-focused strategies and execution, ensuring alignment between commercial plans, innovation, and operational excellence.
Deliver In-Year AC Sufficiency: Manage risks and opportunities (R&O) and integrate them into the IBP process to ensure achievement of Annual Contract (AC) targets.
Monthly Category Guidance- input to EBP: Provide direction based on APEX insights to guide monthly category input to future plan.
Oversee the Customer Performance Review (CPR) process and provide regular APEX snapshots.
Manage customer authorization processes and delisting changes as input to category business plan VOC (Voice of Customer).
Provide support for sales Quarterly Business Reviews (QBR) and category Monthly Performance Reviews (MPR).
Integrate the Trade Development Plan (TDP) customer forecast into the EBP process.
Regularly review pacing against targets and identify areas for improvement.
Provide updates on Sales and Operations Execution (S&OE).
Develop and refine channel and customer strategies to deliver multi-year strat plan targets.
Develop and implement PICOS (Picture of Success), Customer Connection Vision (CCV), and brand activation plans.
Lead and participate in customer planning meetings, Top-to-Top (T2T) meetings, and innovation discussions.
Manage the i2M (Idea to Market) process with input from the NIM (New Item Management).
Align activities with the Annual Contract for assigned Brand responsibility.
Facilitate customer planning and innovation meetings.

Requirements

At least 5 Years’ Experience in CPG, with preferred experience in multiple channels and routes to market across breadth of responsibility in Customer Key Account Management, Retail, People Leadership.
Optimal candidates may also have a broadening career experience in Insights, Revenue Growth Management or Marketing
Expertise regularly leveraging data to evaluate results and drive recommendations- Customer POS data, Syndicated data (Nielsen), Power BI and Tableau Dashboards
Bachelor’s Degree

Benefits

health insurance
wellness and family support programs
life and disability insurance
retirement savings plans
paid leave programs
education related programs
paid holidays and vacation time

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Key Account ManagementRevenue Growth ManagementData AnalysisSales and Operations ExecutionCategory Business PlanningTrade Development PlanningInnovation ManagementPerformance Review ManagementCustomer ForecastingStrategic Planning

Soft Skills

LeadershipCustomer FocusCommunicationCollaborationStrategic ThinkingProblem SolvingAdaptabilityDecision MakingInfluencingTeam Management