monday.com

Customer Success Manager, Enterprise

monday.com

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Act as the primary advisor on how clients can leverage our AI suite to automate manual workflows, generate insights, and scale their internal operations
  • Develop a deep sense of client trust and problem-solving first through technical aptitude and thorough, in-and-out knowledge of monday’s platform, reducing the barrier and uncertainty about how AI can exponentially improve the client’s ability to achieve their designated outcomes
  • Empower customers to connect complex business challenges with sophisticated, automated solutions within the platform
  • Navigate client organizations to uncover high-impact opportunities for digital transformation and AI adoption
  • Leverage behavioral data and product usage insights to develop communication strategies that drive expansion and technical maturity at scale
  • Lead deep-dive consultations and technical workshops that move beyond "how-to" and focus on "how-to-scale"
  • Represent the technical voice of the customer to our Product and Engineering teams, influencing the roadmap for AI and integration features
  • Collaborate with Consulting and Product teams to identify upsell and expansion opportunities rooted in technical solutioning

Requirements

  • 3+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting
  • Technical Literacy: You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic
  • AI Curiosity: A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value
  • Change Management DNA: Experience guiding large organizations through software transitions or process overhauls (Transformation Management)
  • Executive Presence: Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives
  • Analytical Mindset: You enjoy using data to segment business books and identify the next "big win" for your clients
  • Adaptability: A positive, high-energy attitude with the ability to thrive in a fast-paced, evolving technical environment
  • Bonus: Prior experience in strategy consulting or a background in business process mapping
Benefits
  • Opportunity to join an innovative, proven company with big ambitions
  • Competitive salary and benefits
  • Bonus potential
  • some roles are eligible to take part in the company equity incentive program
  • A team that values transparency and collaboration while having fun while we work
  • Monthly stipends for food, wellness, and commuter/remote work
  • Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
  • Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified
  • We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
  • A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsdata flowintegration logicAI capabilitiesbusiness process mapping
Soft Skills
problem-solvingclient trustcommunicationexecutive presenceanalytical mindsetadaptability