MONARCH FAMILY SERVICES

Customer Support

• Work with and monitor ICPC foster and adoptive families that are in active status in Region 7
• Monitor foster and adoptive home for safety and compliance
• Record all information for home and child files in the agency’s database system on a weekly basis
• Complete initial placement of children and youth
• Monitor children’s progress placed in the foster and adoptive home
• Ensure STAR Health service coordination and appointment set up for needed assessments such as the CANS 3.0
• Manage a caseload of 25 to 30 cases (a combination of homes and children)
• Schedule and conduct Treatment/Service Plan Meetings including Aftercare Service Plan in coordination with CPS and other team members
• Complete required monthly, quarterly, and annual documentation
• Connect family to social work department for community resource connection and other supports
• Provide personalized services to families based on unique needs
• Provide aftercare case management services including monitoring, support, and community resource referrals
• Assist with crisis situations as part of the Crisis Intervention Rotation Schedule
• Participate in kinship care specialized Pre-Service and Annual training and maintain required annual employee training and documentation
• Work effectively with the foster and adoption team and other duties as assigned by Program manager and/or FAD Director

Family Support Specialist