MONARCH FAMILY SERVICES

Customer Support

• Knowledge of DFPS Procedures and HHSC-CCR minimum standards
• Innovative and creative approaches to service delivery
• Participate in Pre-Service and Annual training
• Work effectively with the foster and adoption team
• Maintain required annual employee training and documentation
• Possess reliable transportation and be comfortable driving throughout the Greater Houston Area
• Monitor Foster and Adoptive Home for safety and compliance
• Record all information for home and child files in the agency’s database system on a weekly basis.
• Complete initial placement of children and youth
• Monitor children’s progress placed in the foster and adoptive home
• Coordinate STAR Health services and schedule appointments for necessary assessments like CANS 3.0.
• Coordinate educational services, inform caregivers about available educational services, and provide support when needed.
• Manage a caseload of 25 to 30 cases (a combination of homes and children)
• Schedule and conduct Treatment/Service Plan Meetings including Aftercare Service Plan in coordination with CPS and other team members.
• Complete required monthly, quarterly, and annual documentation
• Connect family to social work department for community resource connection and other supports
• Families receive personalized services based on their unique need
• Provide aftercare case management services to include monitoring, support, and community resource referrals

Family Support Specialist