Director, Account Management

Momentive Software

Director building Momentive Software’s first Account Management team for nonprofit and association technology clients. Owning retention, renewals, expansion, forecasting, and team development.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and leading Account Management teams, with a strong focus on revenue retention and expansion strategies. Proficient in utilizing CRM tools for forecasting and pipeline management while fostering cross-functional collaboration.

Highest-signal resume keywords

B2B SaaS Sales ExperienceTeam LeadershipRevenue Retention ManagementSalesforce CRM ProficiencyStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRevenue ExpansionForecastingQuota SettingPipeline ManagementCoachingBuilding ProcessesFinancial AcumenClient Stakeholder EngagementPerformance Metrics

Soft Skills

Clear CommunicationCross-Functional AlignmentPeople LeadershipAccountabilityAttention to Detail

Tools & Technologies

SalesforceGongSalesloftMicrosoft Office 365Excel

Industry Keywords

B2BSaaSNonprofit TechnologyMembership TechnologyPrivate Equity

About the role

Key responsibilities & impact

Build Momentive Software’s first dedicated Account Management team from the ground up
Define team structure, territories, hiring plan, duties, processes, tools, quotas, and targets
Recruit, onboard, hire, and coach the first Account Managers
Establish the Account Management function’s retention, renewal, and expansion operating model
Own net revenue retention across Momentive’s client portfolio
Set quota, compensation recommendations, and success metrics with Sales leadership and RevOps/Finance
Coach Account Managers through pipeline reviews, call shadowing, and account planning sessions
Own forecasting for retention, expansion, and renewal bookings
Report forecasts monthly and quarterly to sales leadership
Partner with Sales, Customer Success, Product, Marketing, Support, and Professional Services
Build playbooks, templates, account plans, QBR decks, renewal scripts, and enablement materials
Bring client insights into product and roadmap discussions
Monitor the association and nonprofit technology landscape and competitive dynamics

Requirements

What you’ll need

8+ years of B2B SaaS sales or account management experience
At least 3 years leading a team
Track record of building a function, program, or team from scratch
Direct experience owning retention and expansion revenue against NRR targets
Experience hiring, onboarding, and coaching account management or sales talent
Comfort operating in a private equity-backed environment with near-term performance expectations
Experience with executive-level client stakeholders and multi-threaded accounts
Familiarity with association, nonprofit, or membership technology space is a plus
Salesforce or comparable CRM experience for forecasting, pipeline, and account management
Gong, Salesloft, or equivalent sales engagement and conversation intelligence tools
Microsoft Office 365, including Excel for reporting and quota modeling
Strong people leadership and ability to hold a team accountable
Ability to build structure and process where none exists
Clear, direct communication and cross-functional alignment skills
Strategic thinking and attention to individual account details
Strong financial and business acumen
Willingness to travel up to 25%
Eligibility to work in the United States without sponsorship
Minimum age of 18
Ability to verify identity and complete the required employment eligibility verification form upon hire

Benefits

Comp & perks

Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility