MIP Associate Support Analyst – 4

Momentive Software

MIP Associate Support Analyst providing support for MIP Accounting applications to various financial professionals. Requires understanding of accounting and strong customer service skills.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide MIP Accounting application support to clerks, auditors, staff accountants, CFOs, payroll and HR staff.
Able to interpret what an Accountant, CFO or Accounting Clerk is conveying and apply a consultative approach to address accounting application questions or issues.
Understanding of how accounting transactions flow into financial reports such as a balance sheet and/or statement of revenue and expenditures and identify report and/or transaction issues to assist with corrections.
Provide timely responses to customer service inquiries via product ticket system.
Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution (phone/web/chat).
Collaborate with team members to provide resolutions to customer inquiries.
Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes.
Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue.
Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores.
Answer product related how to questions for new and existing customers on the product you support through phone calls, web cases and chat as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software.
Other duties as assigned.

Requirements

What you’ll need

High school diploma or its equivalent
2-year degree in Accounting or 2 years Accounting work experience preferred
1-2 years of customer service experience required
Experience using MIP Accounting
Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Demonstrate ability to learn and understand basic office software applications
Comfortable with technology
Ability to use problem solving skills to interpret basic application errors and assist with a solution
Strong organizational skills
Excellent verbal and written communication skills
Telephone skills/etiquette; call screening
Ability to prioritize work and handle multiple tasks
Excellent time management skills
Attention to detail
Ability to learn new technologies

Benefits

Comp & perks

Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MIP Accountingaccounting transactionsfinancial reportscustomer serviceproblem solvingOffice 365Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Soft Skills

organizational skillsverbal communicationwritten communicationtelephone etiquettetime managementattention to detailcustomer satisfactionconsultative approachcollaborationempathy

Certifications

high school diploma2-year degree in Accounting