Momentive Software

Senior Client Success Manager

Momentive Software

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Proactively manage portfolio of assigned clients through health checks measuring adoption, usage, and success.
  • Handle contract renewal process and expansion of both software and service.
  • Achieve targeted KPIs including client renewals, platform usage, and positive NPS.
  • Build relationships with assigned clients and act as their internal voice.
  • Manage client expectations through clear communication and anticipating roadblocks.
  • Consistently log all client interactions and activities in Salesforce.
  • Identify upsell and cross-sell opportunities to increase annually recurring revenue (ARR).
  • Analyze and provide data/metrics on account statuses, trends, and client health.
  • Report findings to management and internal teams.
  • Capture and share client feedback cross-functionally.
  • Lead strategic initiatives with product and development teams for enterprise requirements.

Requirements

  • Bachelor's degree required or equivalent experience
  • At least 3 years of related experience required
  • Must have excellent analytical and problem-solving skills
  • Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
  • Strong presentation skills and ability to negotiate
  • Proficient in Microsoft Office Suite
  • Salesforce experience is a plus
  • Excellent verbal and written communication, organization and follow up skills
  • Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
  • Ability to work effectively within a fast-paced, deadline-driven environment
  • Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
  • Strong client focus with exceptional collaboration skills ability to influence.
Benefits
  • Medical, Dental & Vision Benefits
  • 401(k) Savings Plan with Company Match
  • Flexible Planned Paid Time Off
  • Generous Sick Leave
  • Inclusive & Welcoming Environment
  • Purpose-Driven Culture
  • Work-Life Balance
  • Commitment to Community Involvement
  • Employer-Paid Parental Leave
  • Employer-Paid Short-Term Disability
  • Remote Work Flexibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsproblem-solving skillspresentation skillsnegotiation skillsdata analysismetrics analysisclient health analysiscontract renewal managementupsellingcross-selling
Soft Skills
relationship buildingcommunication skillsorganizational skillsfollow-up skillsindependent workmultitaskingcollaboration skillsclient focusinfluenceanticipating roadblocks
Certifications
Bachelor's degree