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Intake Community Supports Representative
Mom's Meals | A Purfoods CompanyCustomer Support Representative providing excellent assistance to clients placing meal orders for a home-delivered meal service. Fully remote position located in Iowa with a starting wage of $17.50/hour.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to handle inbound and outbound calls, manage client inquiries, and provide clear communication. Proficient in data entry and familiar with Microsoft Office tools to document and manage client information effectively.
Highest-signal resume keywords
Customer Service ExperienceData Entry SkillsMicrosoft Office ProficiencyClear Oral CommunicationClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer ServiceOrder ManagementNutritional Counseling KnowledgeReferral Submission
Soft Skills
De-Escalation SkillsEfficiencyAttention to Detail
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookClient Information Database
Industry Keywords
Community SupportsClient CommunicationMeal Order ManagementBenefit Explanation
About the role
Key responsibilities & impact- Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
- Assisting clients with reships (after training is completed)
- Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral.
- Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those whose agency does not allow Mom’s Meals to initiate the request
- Explain benefits including nutritional counseling requirements and possible timelines for clients awareness
Requirements
What you’ll need- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Previous experience with data entry
- Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
- Must have a quiet workspace that is free from distraction
Benefits
Comp & perks- Weekly pay
- PTO available after 30 days of employment
- Benefits available after 30 days of employment