Manager

• Own the Renewal Process: Manage end-to-end renewal cycles across your customer portfolio, ensuring timely closures and smooth transitions.
• Proactive Engagement: Initiate renewal discussions early to reduce churn risk and strengthen customer relationships.
• Pricing & Negotiation: Lead contract and pricing negotiations with a solid understanding of payment economics (interchange, scheme fees, MDR, blended vs. interchange++ models).
• Revenue Protection & Growth: Minimize financial attrition, identify upsell and early renewal opportunities, and drive profitable outcomes.
• Collaboration: Partner with CSMs, Account Managers, Finance, Legal, Pricing, Risk, and Compliance to align renewal strategies with customer health and company objectives.
• Forecasting & Reporting: Maintain accurate renewal forecasts, track progress against targets, and report insights to leadership.
• Customer Advocacy: Act as the commercial point of contact, balancing customer needs with Mollie’s strategic and financial priorities.
• Operational Excellence: Support CSMs and AMs in operational contract activities.

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