Junior SAP Support Analyst

Mollica IT

Support Analyst for SAP modules handling incidents and working with sales processes in a hybrid setup. Engaging with both business and IT teams in São Paulo.

Posted 7/11/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SAP SD and SAP MM modules, with a strong focus on incident resolution, customer master data maintenance, and sales process monitoring. Proficient in collaborating with cross-functional teams to enhance process efficiency and ensure compliance with SLAs.

Highest-signal resume keywords

SAP SD SupportSAP MM SupportIncident ResolutionSales Process MonitoringCustomer Master Data Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAP SDSAP MMIncident HandlingSales Process AnalysisBilling Process KnowledgeInvoice ProcessingData MaintenanceIntegration SupportSLA ComplianceTicket Resolution

Soft Skills

ProactiveAnalyticalCollaborativeGood CommunicationTeamwork

Industry Keywords

Nota FiscalSales FlowCustomer DataSupport ActivitiesBusiness Collaboration

About the role

Key responsibilities & impact

Provide support for SAP SD and SAP MM modules, performing analysis, diagnosis and resolution of incidents and tickets;
Handle rejections related to invoice issuance (Nota Fiscal);
Maintain customer master data;
Monitor the sales flow from order creation through billing, identifying and resolving inconsistencies;
Support integrations between SAP and external systems related to the sales process;
Log, track and document support activities, ensuring compliance with established SLAs;
Collaborate with business and IT teams to ensure continuity and efficiency of processes;
Other routine duties within the area.

Requirements

What you’ll need

Experience in Support handling incidents/tickets;
Experience analyzing and resolving incidents/tickets in a technology, systems or SAP environment;
Knowledge of sales, billing and invoice (Nota Fiscal) processes;
Proactive, analytical and collaborative profile;
Good communication skills and ability to work in a team.

Benefits

Comp & perks

Employment: CLT
Term: Fixed-term (6 months with possibility of extension)
Work schedule: Monday to Friday (2:00 PM to 10:00 PM) with availability for fortnightly weekend rotations - occasional weekend work performed remotely, with compensatory time off during the week.