Lead Consultant SAP CRM & C4C

Mollica IT

Join Mollica IT as a SAP CRM/C4C Lead Consultant, managing functional leadership for SAP modules across Brazil. Collaborate with clients to enhance customer experience through integrated solutions.

Posted 7/8/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Act as lead consultant for the SAP CRM and SAP C4C modules;
Support SAP users in an AMS support environment;
Participate in the implementation, maintenance and improvement of SAP CRM and SAP C4C modules;
Manage priorities, deadlines and deliverables;
Define the solution strategy;
Serve as the client's focal point;
Ensure integration between modules and processes;
Mitigate risks and resolve conflicts;
Monitor project metrics and status;
Support business and technical decision-making;
Work on integrations with SAP S/4HANA, SAP ECC and SAP CPI;
Recommend process improvements;
Design end-to-end solutions for the SAP CRM and SAP C4C modules;
Define functional architecture and best practices;
Interact with business areas to gather requirements;
Document processes and implemented solutions;
Resolve complex problems and unstructured scenarios;
Other related duties.

Requirements

What you’ll need

Strong experience working with SAP CRM and C4C;
Experience in AMS support;
Knowledge of SAP Solution Manager (SolMan);
Knowledge of ABAP for reading and creating functional specifications;
Ability to be flexible and lead a team in a problem-solving environment;
Excellent communication (written and verbal) and interpersonal skills;
Excellent organizational, multitasking and time-management skills;
Excellent negotiation skills;
Strong autonomy in decision-making;
Mandatory: SAP certification;
Mandatory: Bachelor's degree completed in IT.

Benefits

Comp & perks

Health insurance for employees and dependents with national coverage through Bradesco or Unimed;
Dental insurance with national coverage;
Meal voucher or food voucher (employee's choice);
Childcare assistance;
Life insurance for employees and dependents;
Gympass for employees and dependents;
EAP (Employee Assistance Program) offering: Financial Assistance, Legal Assistance, Social Assistance, and Psychological Assistance (24/7);
Discounts and special rates at universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
Discounts on fee packages and special banking rates with Itaú and Bradesco;
Option for payroll-deducted loans, with repayment directly deducted from the employee's salary;
Reimbursement program for certain external certifications;
Training: TCS provides a training and development platform with remote and in-person courses in soft skills, technologies and domains across more than 15,000 topics;
Length-of-service awards: TCS recognizes employees for commitment and loyalty at 3, 5 and 10 years and every 5 years thereafter;
Employee referral bonus for successful hires;
TCS Fit4Life - program to encourage physical activity with scheduled online functional training;
International experience: depending on your skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);
And others.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SAP Solution ManagerIntegration with SAP S/4HANAIntegration with SAP ECCIntegration with SAP CPIFunctional Architecture DefinitionEnd-to-End Solution DesignProcess DocumentationProject Metrics MonitoringRisk MitigationConflict Resolution

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsMultitasking SkillsTime-Management SkillsNegotiation SkillsProblem-Solving AbilityAutonomy in Decision-Making

Certifications

SAP Certification