Solid knowledge of IT Service Management, SAP Basis, and SAP applications;
Hands-on experience in SAP Basis activities, release/version upgrades (SAP release version upgrades), and infrastructure updates for cloud customers;
Experience with SAP HEC, SAP S/4HANA, or other cloud solutions;
Practical experience in infrastructure operations, networking, interfaces, and load balancer-related topics in the context of SAP landscape management (TLO);
Strong technical troubleshooting skills, with the ability to design solutions and define end-to-end resolution mechanisms;
Hands-on experience in migrations (on-premises to cloud / cross-cloud / between data centers);
Excellent customer focus, networking, relationship building, results orientation, organization, and decision-making;
Excellent communication (written and verbal);
Understanding of escalation procedures and escalation management with customers, proactively working with internal teams to reach a resolution;
Experience working with multicultural and cross-functional teams;
Bachelor's degree required.
Preferred: Knowledge of cloud architecture and technical IT infrastructure;
Knowledge of and/or certification in Azure, AWS, or GCP fundamentals;
Experience with Migration and Upgrade projects, especially S/4H Cloud;
Knowledge of Project Management fundamentals, ITIL, and Lean is a plus.

Benefits

Medical insurance for employees and dependents with nationwide coverage from Bradesco or Unimed;
Dental insurance with nationwide coverage;
Meal allowance or food allowance (employee's choice);
Childcare assistance;
Life insurance for employees and dependents;
Gympass for employees and dependents;
EAP (Employee Assistance Program) offering: Financial Assistance, Legal Assistance, Social Assistance, Psychological Support (24/7);
Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP, and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
Discounts on fee packages and special rates with Itaú and Bradesco banks;
Payroll-deductible loan option, with repayments taken directly from the employee's salary;
Reimbursement program for certain external certifications;
Training: TCS provides online and in-person training and development platforms covering soft skills, technologies, and domains across more than 15,000 topics;
Service awards: TCS recognizes employees for commitment and loyalty at milestones (3, 5, and 10 years, and every 5 years thereafter);
Employee referral bonus for successful hires;
TCS Fit4Life – program to encourage physical exercise with online functional training sessions for employees;
International experience: Depending on skills and business needs, opportunities to apply for positions abroad (within and outside Latin America);
And others.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

IT Service ManagementSAP BasisSAP applicationsSAP HECSAP S/4HANAinfrastructure operationsnetworkingload balancermigrationscloud solutions

Soft skills

customer focusnetworkingrelationship buildingresults orientationorganizationdecision-makingcommunicationescalation managementcollaborationmulticultural teamwork

Certifications

Azure fundamentalsAWS fundamentalsGCP fundamentalsITILLean