Mollica IT

Business Analyst – Salesforce, Senior

Mollica IT

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Build and maintain software solutions by translating user stories from the backlog into functional solutions;
  • Prepare high-quality documentation and ensure efficient solutions;
  • Conduct testing of software solutions;
  • Work closely with Software Engineers and QA professionals;
  • Support the Product Owner in defining user stories;
  • Promote best practices through global knowledge-sharing programs;
  • Develop, publish and maintain enablement materials for sales teams and channels;
  • Respond to questions related to processes and policies;
  • Handle resolution of internal operational issues;
  • Develop process maps and identify continuous improvement opportunities;
  • Proactively drive improvements in processes and policies;
  • Provide monthly, quarterly and on-demand reports and metrics;
  • Act as a troubleshooter, proposing new ideas and approaches.

Requirements

  • Experience with Service Cloud and Sales Cloud;
  • Specialization in System Integration (REST API, Webhooks);
  • Familiarity with design patterns;
  • Proficiency in Continuous Integration and Continuous Delivery (CI/CD) pipelines;
  • Experience working with Agile methodologies and Scrum;
  • Curiosity to explore and develop knowledge about the current CRM implementation;
  • Strong technical problem-solving skills and a proactive attitude;
  • Bachelor's degree required;
  • Preferred: Experience with Health Cloud;
  • Language: Advanced spoken English (an interview stage will be conducted in English);
Benefits
  • Medical insurance for employees and dependents with national coverage (Bradesco or Unimed);
  • Dental insurance with national coverage;
  • Meal voucher or food allowance (employee's choice);
  • Childcare allowance;
  • Life insurance for employees and dependents;
  • Gympass for employees and dependents;
  • EAP (Employee Assistance Program) offering: Financial Assistance, Legal Assistance, Social Assistance, Psychological Assistance (24/7);
  • Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
  • Discounts on fee packages and special rates with Itaú and Bradesco banks;
  • Payroll-deductible loan option, with repayments deducted directly from the employee's salary;
  • Reimbursement program for certain external certifications;
  • Training: the company provides a remote and in-person training and development platform covering soft skills, technologies and domains across more than 15,000 topics;
  • Service awards for tenure: rewards at 3, 5 and 10 years and every 5 years thereafter;
  • Employee referral bonus for new hires;
  • Fit4life - program to encourage physical exercise for employees, with online functional training sessions;
  • International experience: depending on your skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);
  • And more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Service CloudSales CloudSystem IntegrationREST APIWebhooksContinuous IntegrationContinuous DeliveryAgile methodologiesScrumHealth Cloud
Soft skills
technical problem-solvingproactive attitudecuriositycommunication
Certifications
Bachelor's degree