Mollica IT

Business Development Manager – ServiceNow

Mollica IT

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • Prospecting and qualifying leads;
  • Data and customer analysis;
  • Preparing call scripts;
  • Identifying solutions to customer pain points;
  • Creating a unique value proposition (unique selling proposition);
  • Managing deal qualification and proposals;
  • Preparing and presenting proposals;
  • Supporting the BRM (Business Relationship Manager) and commercial team with technical expertise;
  • Managing the delivery of projects and services based on the ServiceNow platform, ensuring quality, timelines and scope;
  • Acting as the focal point between the client, technical team, pre-sales and other involved areas;
  • Planning, monitoring and reporting project progress;
  • Ensuring adherence to methodologies (Agile, Waterfall or hybrid) according to project needs;
  • Supporting pre-sales activities: analysis of RFP/RFI, preparation of technical proposals and solution presentations;
  • Identifying risks and defining mitigation plans;
  • Ensuring compliance with ITIL best practices and IT governance;
  • Participating in strategic meetings with clients to understand new demands and platform evolution;
  • Leading the technical team in alignment with ServiceNow and organizational best practices;
  • Monitoring performance indicators (KPIs), producing progress reports and proposing continuous improvements;
  • Other routine responsibilities of the area.

Requirements

  • Experience in prospecting and qualifying leads;
  • Knowledge of data analysis and customer needs assessment;
  • Ability to identify customer pain points and propose solutions;
  • Experience in managing and delivering ServiceNow projects;
  • Knowledge of project methodologies (Agile, Waterfall or Hybrid);
  • Experience with pre-sales (RFP/RFI, technical proposals);
  • Knowledge of ITIL and IT governance;
  • Ability to lead technical teams and act as a client contact point;
  • Monitoring KPIs and preparing reports;
  • Bachelor's degree required.
  • Preferred: ServiceNow certifications (Certified System Administrator, Implementation Specialist, etc.);
  • Experience in contract and SLA management;
  • Previous experience in multinational environments and global operations;
  • Language: Advanced English (conversational) — there will be an interview in this language;
  • Advantage: conversational Spanish.
Benefits
  • Health insurance for employees and dependents with national coverage (Bradesco or Unimed);
  • Dental plan with national coverage;
  • Meal voucher or food allowance (employee's choice);
  • Childcare assistance;
  • Life insurance for employees and dependents;
  • Gympass for employees and dependents;
  • EAP (Employee Assistance Program) with services including: Financial Assistance, Legal Assistance, Social Assistance, Psychological Assistance (24/7);
  • Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
  • Discounts on banking packages and special rates at Itaú and Bradesco;
  • Payroll-deductible loan option with repayments directly deducted from the employee's salary;
  • Reimbursement program for certain external certifications;
  • Training: TCS provides an online and in-person training and development platform covering soft skills, technologies and domains with more than 15,000 topics;
  • Service anniversary awards: TCS recognizes employees for commitment and loyalty during their time with the company (3, 5 and 10 years and every 5 years thereafter);
  • Employee referral bonus — receive a bonus for each new hire;
  • TCS Fit4Life — a program to encourage physical exercise among employees, including an agenda of online functional training;
  • International opportunities: depending on your skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysiscustomer needs assessmentServiceNow project managementAgile methodologyWaterfall methodologypre-sales activitiesITILcontract managementSLA managementKPI monitoring
Soft skills
leadershipcommunicationproblem-solvingclient relationship managementproject planningreportingrisk managementstrategic thinkingteam collaborationadaptability
Certifications
ServiceNow Certified System AdministratorServiceNow Implementation SpecialistITIL certificationProject Management Professional (PMP)Agile certificationScrum Master certificationLean certificationSix Sigma certificationCertified Business Analysis Professional (CBAP)Certified Scrum Product Owner (CSPO)