Customer Support Agent, Part-time
mokebo
part-time
Posted on:
Location Type: Remote
Location: Germany
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Salary
💰 €21,000 per year
About the role
- Voice of the customer - As a customer support agent, you will handle incoming inquiries via e‑mail, WhatsApp and occasionally by phone, assisting customers with questions and concerns before, during and after purchase.
- Problem solver - Helping customers resolve their issues and ensuring their satisfaction is your top priority.
- Experience management - We pride ourselves on honest, personalized customer service and are committed to making our customers happy.
Requirements
- Experienced & confident - You have previous experience in customer support and are strong both written and verbally.
- Attention to detail - You place high value on correct spelling and grammar.
- Familiarity with inventory/ERP and ticketing tools is a plus, e.g. Zendesk.
- Hands-on mentality - In a small company, an open and flexible mindset is essential.
Benefits
- Young, dynamic team – Join a creative team in an agile working environment.
- Genuine flexibility – Work in a hybrid setup (partly remote, partly from our office in Cologne) or fully remote.
- Corporate benefits – In addition to a company pension plan and employee discounts, you’ll enjoy many other perks: discounts on Mokebo products, Urban Sports Club benefits, regular team events and after-work drinks in the Belgian Quarter.
- Free coffee and an occasional after-work beer!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem solvingcustomer serviceattention to detailwritten communicationverbal communicationflexibilityopen mindset