Customer Success Manager

• 1st-level Support: You are the first point of contact for our existing customers. You independently, courteously and solution-orientedly respond to incoming inquiries (via email or ticketing system).
• Hands-on in the platform: Do our customers need an adjustment in the chatbot or a change in settings? You implement these tasks directly in our software and ensure everything works as intended.
• Bug Reporting & QA: If something malfunctions, you investigate closely. You reproduce issues, document them clearly in bug reports for our engineering team, and test the fix once it’s available.
• Onboarding Support: You assist with the technical setup of new customer accounts, maintain master data and help get chatbots ready for launch.
• Help Center & Documentation: If a question keeps recurring, you create short how-to guides or update our help articles so customers can help themselves.
• All-round team support: You support the CS team in day-to-day operations with administrative tasks, research or data analysis — wherever help is needed.
• Teamwork: You collaborate closely with our Customer Success Managers and with product, marketing and sales teams — wherever you can add value.

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