Mohawk Industries

Senior Core Engineer

Mohawk Industries

full-time

Posted on:

Location Type: Office

Location: Georgia • United States

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Job Level

Senior

Tech Stack

ITSM

About the role

  • Provides third level endpoint and Windows Server support, including installation, configuration, and troubleshooting of hardware, software, and peripherals across local and remote locations.
  • Troubleshoots complex technical issues using desktop remote‑control tools and other diagnostic methods.
  • Utilizes IT service management tools to track, update, and close incidents.
  • Supports the deployment, maintenance, and testing of operating system images, software deployments, and patch revisions, including building automated installation packages and Windows scripting as needed.
  • Collaborates with internal IT teams, IS management, support center personnel, vendors, and application teams to resolve issues and support business operations.
  • Supports third‑party vendors providing services by coordinating technical activities and issue resolution as needed.
  • Provides technical leadership and mentorship to Core Engineers and other IT staff.
  • Participates in small to large infrastructure and endpoint‑related projects, contributing to timely completion and operational stability.
  • Work as a team to maintain the SLA of incoming tickets in the queue.
  • Assists with the recovery and disposition of unused systems and supports upkeep of lab and staging environments.
  • Supports special projects, including travel, when business needs arise.

Requirements

  • Bachelor’s degree in a related field or equivalent education and/or experience.
  • 4-6 years relevant experience or equivalent education and/or experience.
Benefits
  • Employee login
  • Professional opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows Server supporthardware installationsoftware installationtroubleshootingoperating system imagesautomated installation packagesWindows scriptingdesktop remote-control toolsIT service management toolsincident management
Soft Skills
technical leadershipmentorshipcollaborationproblem-solvingcommunicationteamworkproject participationorganizational skillstime managementcustomer service