Customer Service Representative II
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Lenexa • Kansas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Servicing walk-in customers
- Answering customer inquiries
- Providing samples
- Completing sales transactions
- Ensure effective and efficient coordination between the Company and its customers
- Provides customer account management including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management
- Responsible for keying in orders, processing faxes, and preparation of reports
- Interfaces with various groups to address customer inquiries and order issues from order entry to order delivery
- Participates in special projects and performs additional duties as required
Requirements
- High School Diploma or GED equivalency required
- 3+ years call center or customer service experience
- Focus on customer account management preferred
- Excellent oral and written communication skills
- Good voice quality that is conversational and professional
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
- Ability to demonstrate strong organizational and problem-solving skills
- Ability to demonstrate strong interpersonal relationship-building skills
- Moderate level of computer skills in Word and Excel
- Detail-oriented with the ability to multitask, manage priorities, and manage time effectively
- Ability to work in a fast-paced environment
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer account managementorder entryorder inquiryproduct informationorder statuspricingstock checktransportation managementreport preparationcall center experience
Soft skills
oral communicationwritten communicationorganizational skillsproblem-solving skillsinterpersonal skillsrelationship-building skillsdetail-orientedmultitaskingtime managementability to follow instructions
Certifications
High School DiplomaGED equivalency