Customer Experience Coordinator
Mohawk Industries
full-time
Posted on:
Location Type: Office
Location: Corona • California • 🇺🇸 United States
Visit company websiteSalary
💰 $37,600 - $47,000 per year
Job Level
JuniorMid-Level
About the role
- Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department
- Respond promptly to customer inquiries through various channels, including phone, email, and chat
- Work proactively to resolve customer issues and provide timely solutions
- Coordinate communication with customers and associates
- Serve as a customer experience resource for other associates
- Maintain accurate and organized records of customer interactions and resolutions
Requirements
- Bachelor’s degree in a related field preferred
- 0-2 years’ relevant experience OR equivalent combination of education and experience
- Excellent communication, problem solving, and organizational skills
- Proficient using Microsoft Office Suite products
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationproblem solvingorganizational
Certifications
Bachelor’s degree