Supports and maintains Mogli’s internal Salesforce instance, providing ongoing support to teams
Technical maintenance and enhancing the features and functionality of the system
Collaborates with teams to streamline system processes to promote data integrity and accuracy
Onboarding & Offboarding: Manage the full lifecycle of user access, including new hire setup, deactivations, and license management
Permissions Management: Maintain roles, profiles, permission sets, and public groups to ensure appropriate access levels across the organization
Troubleshooting: Serve as the first line of defense for user issues, resolving login errors or permission blockers
Data Hygiene: Perform regular database maintenance tasks, including diagnostic tests, duplicate data cleansing, and data integrity checks
Mass Updates: Execute data updates and migrations using tools such as Dataloader, Workbench, and spreadsheets/pivot tables
System Monitoring: Monitor Apex jobs and other system alerts to ensure technical health
Ticket Resolution: Execute assignments and own user troubleshooting requests that have been triaged by the Salesforce Platform Manager
Reports & Dashboards: Fulfill user requests for new or updated reports and dashboards to support business intelligence needs
Feature Configuration: Utilize best practices to complete configuration changes including Flow, custom fields, and page layouts
Minor Updates: Manage smaller Salesforce modification requests that do not require complex architectural redesigns
Process Documentation: Draft and revise Salesforce documentation of processes for teams
Training Materials: Create training materials and provide user training (individual or group)
Communication: Clearly communicate the status of requests to users across departments to ensure transparency
Task Tracking: Follow the process outlined by the Salesforce Platform Manager to track the current status of all tasks for visibility within the operations team
CPQ Support: Provide support for the CPQ process and architecture
Release Readiness: Assist in evaluating and installing new Salesforce releases, ensuring the system is prepared for upgrades
App Evaluation: Support the evaluation of 3rd party tools and new features as they become relevant
Proactive Process Management: Identification of gaps and suggestions for improvements
Change Management: Supporting change management communications relating to system updates

Requirements

You have Salesforce product knowledge and at least 12+ months of hands-on experience in Sales and Service Clouds
Salesforce Administrator Certification or higher is preferred
Your Flow skills shine, with intermediate to advanced skills in building and troubleshooting Salesforce flows
You're a consultative partner who avoids being an "order-taker" by asking curious questions and engaging stakeholders to define true requirements
You have technical versatility with experience in Salesforce CPQ, Cases (Email-to-Case), and a preference for exposure to Apex, Visualforce, or JavaScript
You have demonstrated project management skills with at least 2 years of experience in requirements gathering, training, and change management
You are a strategic communicator who delivers with candor—openly sharing successes and proactively flagging when projects are heading off track
You drive adoption with a proven history of retaining and expanding end-user platform knowledge through documentation and hands-on teaching
You are a dual-lens thinker capable of balancing big-picture business goals with task-specific execution
You have "laser focus" on high-value activities and the ability to manage multiple priorities under tight deadlines
You are a voracious learner driven to understand every corner of the business to bring harmony to software and service delivery
You are a cross-functional collaborator who is equally effective working independently or as an instrumental member of a larger team

Benefits

Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
Matching 401k plan
Ownership of Mogli and equity grant
Flexible Time Off per Mogli’s FTO Policy
9 US Federal Holidays and 6 paid sick days
Work from Anywhere in the United States

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceSales CloudService CloudFlowSalesforce CPQApexVisualforceJavaScriptdata migrationdata cleansing

Soft Skills

project managementconsultative partnerstrategic communicationcross-functional collaborationtrainingchange managementproblem-solvingstakeholder engagementtime managementadaptability

Certifications

Salesforce Administrator Certification