Product Consultant

Moen

Inbound Customer Service Representative providing luxury service and support for House of Rohl's kitchen and bath products. Ensuring high-quality consumer experience and troubleshooting technical issues via inbound calls.

Posted 5/14/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $37,000 per yearWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited "word of mouth" promotion for House of Rohl products.
Handle inbound consumer calls to troubleshoot and resolve product or technical issues.
Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction.
Read and interpret technical drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions.
Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products.
Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl.
Ensure composure and professionalism in all interactions, even in high pressure or complex situations.
Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures.
Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols.
Perform additional duties or special assignments as needed to support team goals and operational requirements.

Requirements

What you’ll need

High desire to interact with and provide luxury service to our customers.
High School diploma or equivalent required.
2 years experience in a contact center or other fast-paced customer service environment required.
Excellent professional communication skills required, both verbal and written.
Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams.
Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation.
Associate’s or Bachelor's degree is preferred.
Prior CRM/ERP (SAP, Oracle, etc.) or similar system experience preferred.
Ability to communicate in English and French is a plus.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Employee Resource Groups (ERGs)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical issue resolutiontroubleshootingreading technical drawingsproduct installationconsumer demographics documentationcall quality managementproduct knowledgeservice kit usage

Soft Skills

consumer experienceprofessional communicationproblem-solvingcomposure under pressurecustomer serviceinterpersonal skillsadaptabilityteam collaboration

Certifications

High School diplomaAssociate’s degreeBachelor's degree