Moen

Product Consultant

Moen

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $37,000 per year

Job Level

JuniorMid-Level

Tech Stack

ERPOracle

About the role

  • Deliver exceptional customer experiences, enhancing the reputation of FBIN products through positive interactions.
  • Manage inbound calls, accurately identifying issues and providing clear solutions for product and technical support.
  • Use technology to assist consumers with product identification, troubleshooting, and guiding them through repair/installation processes.
  • Resolve challenging consumer situations, ensuring positive outcomes for both the customer and FBIN.
  • Meet or exceed daily performance targets in call quality, management, and productivity while following all processes and procedures.
  • Accurately document customer interactions, product details, and troubleshooting efforts for efficient record-keeping.

Requirements

  • High School diploma or equivalent required
  • 2+ years experience in a contact center or other fast-paced customer service environment required
  • Excellent professional communication skills required, both verbal and written
  • Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
  • Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation
  • Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
  • Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy
Benefits
  • Robust health plans
  • Market-leading 401(k) program with a company contribution
  • Product discounts
  • Flexible time off benefits
  • Adoption benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicetroubleshootingproduct identificationrepair processesinstallation processescall quality managementrecord-keeping
Soft skills
communication skillsproblem-solvingflexibilityteamworkpositive attitudefocusobservation
Certifications
High School diploma