Contact Center AI Data Manager
Moen
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $143,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and execute AI initiatives for FBIN Consumer Service contact center organization, including both consumer-facing and internal-focused generative and agentic AI solutions.
- Develop data analytics capabilities within contact center organization to optimize business performance, improve consumer experience, and identify opportunities for AI and automation.
- Develop and maintain AI agents, including AI prompt editor management.
- Oversee and improve contact center reporting processes and strategy with the objective to improve actionable insights available to contact center agents and leadership.
- Participate in long-term strategy planning as AI and analytics thought leader.
- Collaborate with contact center, IT, and app leaders to deploy solutions to improve consumer experience.
- Partner with the corporate Data & Analytics organization to improve access to contact center data and insights across the organization.
- Collaborate with the corporate AI Governance organization to manage AI solutions within corporate policies.
- Stay informed on trends in AI, machine learning, and data analytics with a focus on continuous improvement.
Requirements
- Minimum 5 years of experience in data analysis, BI solution development, or AI solution development
- Expertise in manipulating large data sets, interpreting data trends, and using disparate data sources and tools
- Proven ability to communicate complex analytical concepts to non-technical audiences and senior leadership
- Proven ability to gather requirements, map processes, and translate them into functional AI-enabled solutions
- Strong analytical and critical thinking skills with a focus on structure, logic, and clarity
- Ability and willingness to travel up to approximately 10% of the time
- Bachelor’s degree in Computer Science, Data Science, Statistics, Engineering, Finance, Analytics, Statistics, or a related quantitative discipline
Benefits
- robust health plans
- market-leading 401(k) program with a company contribution
- product discounts
- flexible time off benefits
- adoption benefits
- bonuses based on performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI solutions developmentdata analysisBI solution developmentdata analyticslarge data set manipulationdata trend interpretationAI prompt editor managementprocess mappingfunctional AI-enabled solutions
Soft skills
communication of analytical conceptsanalytical thinkingcritical thinkingcollaborationstrategic planning