Customer Support

• Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
• Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner.
• Navigates multiple databases across multiple systems to provide the quickest response to the consumer.
• Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen.
• Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy.
• Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department.
• Performs other duties and/or special assignments as needed.

Customer Service Representative

Customer Service Representative

Support Specialist

Support Specialist, Night Shift

Production Support Specialist, Level 2

Customer Support Team Lead