Customer Success Manager – m/f/d
MODULAT LEASING AG
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Customer Support: You are the primary contact for existing customers' expansion requests and ensure optimal customer retention.
- Service Requests: You independently handle selected service inquiries and find efficient solutions for our customers.
- Interface between Sales & Marketing: You go beyond informational emails and develop initiatives and campaigns that resonate and excite.
- Interface between Sales & Service: You support the sales team in implementing customer requests and forward relevant inquiries to internal departments.
- Optimization & Proactive Account Management: You identify cross- and upselling opportunities and actively support the realization of these potentials.
- Customer Satisfaction: Through your empathetic and structured approach, you ensure our customers are delighted and remain long-term partners.
- Process Improvement: You actively contribute to the development of our internal processes to continuously improve customer service.
Requirements
- Initial experience in Customer Success Management, sales, or customer service, ideally in a B2B environment.
- Excellent communication and teamwork skills.
- Structured, independent working style.
- Customer-oriented mindset combined with a solution-focused approach.
- Technical understanding and an affinity for digital tools.
- Business-fluent German and English skills.
Benefits
- Flexible working hours with the possibility to work from home.
- 30 days of annual leave and a permanent employment contract.
- High development potential with a steep learning curve.
- Diverse responsibilities in a successful family-owned company.
- Independent work in a motivated team and a modern work environment.
- Attractive employee discounts, e.g., generous subsidies for company bike, company scooter, or company e-scooter.
- Employer-sponsored savings contributions (vermögenswirksame Leistungen), sports offers, free drinks, fruit, and support for professional development.
- Employee referral bonus program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-oriented mindsetsolution-focused approachexcellent communication skillsteamwork skillsstructured working styleindependent working styleempathetic approach