MODULAT LEASING AG

Customer Success Manager

• Customer Support: You are the primary contact for existing customers' expansion requests and ensure optimal customer retention.
• Service Requests: You independently handle selected service inquiries and find efficient solutions for our customers.
• Interface between Sales & Marketing: You go beyond informational emails and develop initiatives and campaigns that resonate and excite.
• Interface between Sales & Service: You support the sales team in implementing customer requests and forward relevant inquiries to internal departments.
• Optimization & Proactive Account Management: You identify cross- and upselling opportunities and actively support the realization of these potentials.
• Customer Satisfaction: Through your empathetic and structured approach, you ensure our customers are delighted and remain long-term partners.
• Process Improvement: You actively contribute to the development of our internal processes to continuously improve customer service.

Customer Success Manager – m/f/d