Customer Support Specialist – Calls, Chats, Tickets

ModSquad

Remote part-time customer support for a cosmetic dental company. Guiding customers through products and documenting interactions across calls, chats, and tickets.

Posted 8/19/2026part-timeRemote • 🇮🇹 ItalyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced English proficiency and a customer-focused approach, providing empathetic support through phone, ticket, and chat interactions. Capable of clearly explaining product processes and benefits while maintaining accurate documentation of customer interactions.

Highest-signal resume keywords

Advanced English Proficiency (C1-C2)Customer-Focused ApproachCall Center ExperienceCRM or Call Management SystemsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Empathetic Phone PresenceClear CommunicationSupportive ToneReliabilityProfessionalism

Tools & Technologies

CRM SystemsCall Management SystemsWindows 11MacOS TahoeSecurity Software

Industry Keywords

Cosmetic Dental SupportInbound and Outbound SupportCustomer Interaction DocumentationPhone-Based SupportQuiet Workspace

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Provide inbound and outbound phone, ticket, and chat support for a cosmetic dental company
Walk customers through what to expect when their product arrives
Explain how to use the product and guide customers through next steps
Answer basic questions about the product and process
Reduce confusion or hesitation and help customers feel comfortable moving forward
Explain key product benefits clearly and approachably
Create a friendly, confident, and reassuring first impression
Accurately document call outcomes and flag issues or concerns for follow-up
Follow up on unsuccessful call attempts and reconnect with customers as needed
Provide support through phone, tickets, and chat

Requirements

What you’ll need

Advanced English proficiency (C1-C2)
Confident and empathetic phone presence
Ability to explain processes clearly and simply to first-time users
Customer-focused approach with a supportive and reassuring tone
Reliable and able to commit to a consistent schedule
Previous outbound calling or call center experience is a plus
Experience using CRM or call management systems
Comfortable handling upset or frustrated customers professionally
Strong attention to detail and ability to accurately document customer interactions
Self-schedule a minimum of 20 hours per week
Saturday availability is required
Dedicated laptop or desktop computer running Windows 11 or macOS Tahoe
Stable broadband internet connection with a minimum download speed of 40 Mbps
At least 8 GB of RAM
Ability to install required security software and a 2FA authentication app on a mobile device
Access to a webcam or smartphone capable of capturing clear photos
Quality headset with a noise-canceling microphone
Quiet, dedicated workspace suitable for phone-based customer support
Chromebook is not sufficient for ModSquad projects

Benefits

Comp & perks

Self-schedule your own hours
Work remotely
Pick your projects
Opportunities to work with leading global brands
Access to projects supporting over 50 languages in more than 90 countries