Fan Support Specialist – Phone & Ticket Support

ModSquad

Part-time fan support specialist assisting customers with digital ticket purchases, accounts, and event information. Providing phone and ticket support for a technology client serving schools and community events.

Posted 8/19/2026part-timeRemote • 🇳🇬 NigeriaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to inquiries and resolving technical issues related to ticket purchases and account management. Proficient in using ticketing platforms and maintaining accurate customer records while collaborating with various teams to improve support processes.

Highest-signal resume keywords

Customer ServiceTechnical TroubleshootingTicketing Platform NavigationCustomer Feedback ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue DiagnosisCustomer Interaction Record MaintenanceShort-Term Project SupportTicketing Policy UnderstandingData Management

Soft Skills

Clear CommunicationCustomer-FocusedWillingness to LearnCoaching Skills

Tools & Technologies

Windows 11MacOS SequoiaModSquad Security Software2FA AppWebcam

Industry Keywords

Fan SupportTicket PurchasesEvent InformationCustomer FeedbackSupport System

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Respond to fan inquiries via phone and email
Diagnose and resolve technical issues related to ticket purchases, account management, and event information
Help customers navigate the ticketing platform, understand ticketing policies, and use platform features
Gather customer feedback and relay it to relevant teams
Maintain accurate customer interaction and issue records in the support system
Collaborate with team leads, technical support, sales, and event organizers
Manage the Fan Support call and case center as needed
Escalate customer needs to technical support staff and communicate case details to customers and management
Improve support processes and develop efficient methods for handling issues
Educate customers about the company’s ticketing platform
Keep customer database fields current
Work on short-term projects supporting new products
Perform other assigned duties and special projects

Requirements

What you’ll need

Customer-focused and able to communicate clearly with a wide range of users
Comfortable troubleshooting technology
Weekend and holiday availability
Must have availability Thursdays and Fridays 12pm–5pm PST
Commitment of 8 hours per week
Dedicated laptop or desktop computer running at least Windows 11 or macOS Sequoia/Tahoe
Wired internet connection
Minimum 8 GB RAM; 16 GB recommended
Minimum 40 Mbps download speed
Willingness to install ModSquad’s security software and 2FA app
Access to a webcam or smartphone
Quiet, secure, dedicated workspace
Willingness to learn new technologies and coach customers in their use

Benefits

Comp & perks

Remote work
Set your own schedule
Pick your projects
Work with major global brands
Equal Opportunity Employer