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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support skills with a focus on problem-solving and attention to detail. Proficient in managing multiple applications and providing assistance related to educational services and materials.
Highest-signal resume keywords
Customer Support ExperienceTech-Savvy Problem-SolvingBasic TroubleshootingAttention to DetailZendesk Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic TroubleshootingMultitasking AbilityWindows 11Minimum 16 GB RAMWired Ethernet Internet Connection
Soft Skills
Passion for ServiceStrong Communication
Tools & Technologies
ZendeskModSquad Security Software2FA AppClient Admin Tools
Industry Keywords
Customer SupportEducational ServicesCampus CultureSchool Identity
About the role
Key responsibilities & impact- Provide customer support to students, parents, and faculty through inbound calls and emails
- Act as the friendly, knowledgeable voice behind the educational services provider’s mission
- Help customers with textbooks, course materials, campus bookstores, and branded retail solutions
- Handle basic troubleshooting
- Manage multiple applications during customer interactions
- Work 25 hours per week minimum, including 8 self-scheduled hours on Saturday and/or Sunday
- Work within production hours of Monday–Sunday, 4 AM–7 PM PDT
Requirements
What you’ll need- Proven customer support experience and passion for service
- Tech-savvy problem-solving skills
- Ability to perform basic troubleshooting
- Interest in campus culture and school identity
- Strong attention to detail and multitasking ability
- Ability to juggle multiple applications
- Zendesk experience is a bonus
- Dedicated computer with Windows 11 or newer
- Minimum 16 GB RAM
- Wired Ethernet internet connection with at least 50 Mbps download speed
- Willingness to install ModSquad’s security software and 2FA app
- Willingness to install client admin tools
- Access to a webcam or smartphone for photo verification
- Minimum commitment of 25 hours per week, including 8 self-scheduled weekend hours
- Applicants must reside in one of the specified remote locations and not in California, Colorado, New York, or Washington
Benefits
Comp & perks- Work remotely
- Set your own schedule
- Pick your projects
- Dual monitors strongly recommended for peak productivity
- Equal Opportunity Employer