Bilingual Customer Support – Vietnamese/English

ModSquad

Join ModSquad as a Bilingual Customer Support Representative. Assist customers in navigating a music streaming platform in Vietnamese and English with flexible hours and remote work options.

Posted 5/25/2026part-timeRemote • 🇻🇳 VietnamMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Assist customers with platform navigation and troubleshooting technical issues
Respond to customer inquiries via inbound messages in both Vietnamese and English
Ensure customers have the best possible listening experience

Requirements

What you’ll need

Fluent in Vietnamese and English
Experience providing customer support through inbound messaging
Ability to handle 3-5 simultaneous chats
Must complete language assessments in Vietnamese and English
Workspace Requirements: A dedicated laptop or desktop computer running Windows 11 or macOS Sequiao/Tahoe
Willingness to install ModSquad security software and a 2FA app on your mobile device
Access to a webcam or a smartphone capable of capturing clear photos
Stable broadband internet connection with a minimum speed of 25 Mbps
At least 8 GB of RAM (more is always better!)
Dual monitors are strongly recommended for optimal workflow and multitasking.

Benefits

Comp & perks

Health insurance
Flexible working hours

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportinbound messagingtechnical troubleshootingmultitaskinglanguage assessment

Soft Skills

communicationproblem-solvingcustomer servicebilingual proficiency