Customer Support – Inbound Phone Calls – Insurance Tool

ModSquad

Provide inbound support for a technology company streamlining insurance processes. Assist customers during agent unavailability, ensuring a consistent experience.

Posted 5/21/2026part-timeRemote • Alabama, Kansas, Mississippi, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide inbound phone support to customers during times when insurance agents are unavailable
Help ensure a smooth and consistent customer experience

Requirements

What you’ll need

Previous data entry experience
Experience providing high-volume phone support
Typing speed of 45+ WPM
Strong multitasking and time-management skills
A dedicated laptop or desktop computer running Windows 11
Willingness to install ModSquad security software on both your computer and mobile device
Access to a smartphone capable of taking photos and installing apps
Stable broadband internet connection of 50 Mbps or higher
8 GB RAM or greater
Dual monitors highly recommended

Benefits

Comp & perks

Flexible work arrangements
Opportunity to work with top brands around the globe
Remote work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryphone supporttyping speed 45+ WPMmultitaskingtime-managementWindows 11ModSquad security softwarebroadband internet 50 Mbps8 GB RAMdual monitors