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Customer Support, Bilingual – English/Spanish
ModSquadCustomer Support role assisting clients in English and Spanish, solving issues and optimizing product use. Working with cool brand projects in a flexible, remote environment.
About the role
Key responsibilities & impact- Assist and guide customers to the right answers
- Solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services
Requirements
What you’ll need- Professional English proficiency; Spanish is a second language
- Professional demeanor
- Customer service-minded
- Good de-escalation skills
- Quiet place to receive phone calls
- Previous phone experience (preferred)
Benefits
Comp & perks- Work-from-home and flexible schedules
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer service-mindedgood de-escalation skillsprofessional demeanorprofessional English proficiencySpanish language proficiency