Customer Support – Chat & Ticket Support – Gaming
ModSquad
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide exceptional customer service to gamers
- Network with talented professionals on one of the most well-known gaming brands
- Join dynamic talent network of Ticket & Chats Customer Support Mods
- Work flexible hours between 4am - 7pm (Monday - Sunday)
Requirements
- A person with a great personality and team player attitude
- Comes to work ready to go and fully committed to surpassing expectations
- Has a knack for solving problems quickly and efficiently
- Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
- Customer-friendly demeanor with a flexible attitude
- Reliable, trustworthy, and dependable
- Experience with high volume customer service
- Experience and fluency in English writing
- Advanced typing skills - minimum 40 wpm
- Experience with web-based research
- Experience working with company escalation policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem solvingweb-based researchtyping skillsescalation policy
Soft skills
team playeradaptabilitycommunicationreliabilitytrustworthinessflexibilitycommitmentinsight sharing