Customer Support – Chat & Ticket Support – Gaming
ModSquad
part-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver exceptional customer support to gamers via chat and tickets
- Network with talented professionals in the gaming industry
- Handle high volume customer service inquiries
- Adapt to changes and solve problems efficiently
Requirements
- A person with a great personality and team player attitude
- Comes to work ready to go and fully committed to surpassing expectations
- Has a knack for solving problems quickly and efficiently
- Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
- Customer-friendly demeanor with a flexible attitude
- Reliable, trustworthy, and dependable
- Experience with high volume customer service
- Experience and fluency in English writing
- Advanced typing skills - minimum 40 wpm
- Experience with web-based research
- Experience working with company escalation policy
Benefits
- Flexible work arrangements
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem solvingtyping skillsweb-based researchescalation policy
Soft skills
team playeradaptabilitycommunicationreliabilitytrustworthinessdependabilitycustomer-friendly demeanorflexibilityfast learnerinsight sharing