ModSquad

Customer Support – Book Publisher

ModSquad

part-time

Posted on:

Location Type: Remote

Location: Remote • Alabama, Kansas, Pennsylvania, South Carolina • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Support product with answers about orders, customizations, etc.
  • Answer questions from parents, teachers, and other school officials who are new to the books and methodology of the product.

Requirements

  • Prior teaching/educational experience is required
  • Customer service experience via phones, email, and tickets
  • Willingness to take phone calls on every shift
  • A pleasant and professional phone presence
  • Excellent grammar, spelling, and writing skills
  • Ability to follow documentation
  • Experience with Zendesk and HubSpot is preferred
  • Minimum of 8 GB RAM
  • Reliable internet connection
  • High-quality headset with noise-canceling microphone
  • Quiet, distraction-free workspace for taking calls
  • Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone
Benefits
  • Remote work options
  • Flexible schedule
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceteaching experiencedocumentation following
Soft skills
pleasant phone presenceprofessional communicationexcellent grammarspelling skillswriting skills