Customer Support, Bilingual (English/Spanish), Inbound Calls
ModSquad
part-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Mississippi, New Hampshire, Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to customer inquiries through phone and email in a professional, timely manner.
- Actively listen and communicate with empathy to ensure customers feel heard and understood.
- Provide accurate, detailed, and timely resolutions to customer questions.
- Escalate issues appropriately when necessary.
- Stay informed about task updates and policy changes to maintain accuracy.
- Meet and maintain established performance metrics.
Requirements
- Friendly, helpful, and upbeat communication style
- Strong problem-solving and critical thinking abilities
- Excellent organizational and multitasking skills in a fast-paced environment
- Prior experience with property taxes is a plus
- Exceptional grammar and written communication skills
- Bilingual in English and Spanish
Benefits
- Self-schedule a minimum of 20 hours per week
- Minimum 90-day commitment (as needed)
- Dedicated laptop or desktop computer running Windows 11
- Willingness to install ModSquad security systems on computer and mobile phone
- Stable broadband internet (50 Mbps or higher)
- 8 GB RAM or greater
- Dual monitors highly recommended
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
active listeningempathyproblem-solvingcritical thinkingorganizational skillsmultitaskingcommunicationwritten communicationfriendly communicationhelpful communication