Director, Process Owner
Centene Corporation
Director, Workforce Technology
ModSquad
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Shape the organization’s Workforce Technology strategy, weaving AI into systems and processes.
- Direct and inspire a team of technology business process managers, specialists and analysts.
- Collaborate with People Ops, Recruiting and Services to craft tech solutions that streamline and expedite operations.
- Drive creation and implementation of smart workflows using AI, automation, and self-service tools.
- Modernize outdated processes and systems into agile, predictive, and data-rich frameworks.
- Embed AI literacy within the organization through intuitive tools, training, and daily nudges.
- Ensure all systems uphold privacy, security, and compliance at scale.
- Serve as a strategic partner to People and IT leaders, turning visions into tangible outcomes.
- Contribute to ModSquad’s remote-first CX services supporting moderation, trust & safety, and customer support for global brands.
Requirements
- Minimum of 10 years experience in technology leadership roles, with at least 5 years managing workforce technology or HRIS teams.
- Significant experience with HCM (preferably Workday), recruiting, workforce planning, and other personnel-focused systems.
- Significant experience with workflow automation platforms like Workato.
- Ideal candidates have significant experience with LLMs, machine learning, agentic AI, and conversational AI that's applicable to this role.
- Proven experience in architecting and delivering complex workforce technology solutions in a high-growth environment.
- A profound understanding of technology orchestration and system design.
- Must be able to work in alignment with America’s time zones.
- Exceptional leadership, communication, and interpersonal skills with ability to inspire and motivate teams.
- Strong sense of personal accountability and ability to work independently.
- Ability to communicate expertly with and influence clients, colleagues, direct reports, and cross-functional stakeholders.
- High EQ and a sense of humor are required.
