Director

• Shape the organization’s Workforce Technology strategy, weaving AI into systems and processes.
• Direct and inspire a team of technology business process managers, specialists and analysts.
• Collaborate with People Ops, Recruiting and Services to craft tech solutions that streamline and expedite operations.
• Drive creation and implementation of smart workflows using AI, automation, and self-service tools.
• Modernize outdated processes and systems into agile, predictive, and data-rich frameworks.
• Embed AI literacy within the organization through intuitive tools, training, and daily nudges.
• Ensure all systems uphold privacy, security, and compliance at scale.
• Serve as a strategic partner to People and IT leaders, turning visions into tangible outcomes.
• Contribute to ModSquad’s remote-first CX services supporting moderation, trust & safety, and customer support for global brands.

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