Vice President, Client Enablement, Digital Success

ModMed

Vice President responsible for overarching vision for AI-powered client training and enablement. Leading enterprise client success initiatives to enhance training delivery and digital adoption.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI-powered client enablement and digital transformation, with a strong focus on modern adult learning principles and the management of large-scale training delivery systems. Proven ability to lead high-performing teams and drive strategic initiatives that enhance client engagement and product adoption.

Highest-signal resume keywords

AI-Powered Client EnablementDigital Transformation LeadershipLearning Management System (LMS) OptimizationModern Adult Learning PrinciplesExecutive Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Instructional DesignData-Driven Learning PathsBehavioral AnalyticsClient Feedback TranslationService Offering DevelopmentTraining Delivery ModelsPortfolio ManagementProduct Adoption StrategiesEnterprise Client EnablementSaaS Environments

Soft Skills

Inspirational LeadershipTeam ManagementCollaborationVisionary ThinkingCoaching

Tools & Technologies

Learning Management System (LMS)Digital Adoption Platforms (DAP)Analytics ToolsContent Development ToolsKnowledge Bases

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree Preferred

Industry Keywords

High-Growth SaaSClient JourneyOnboardingProduct ValuationTraining Services

About the role

Key responsibilities & impact

Formulate and execute the strategy for AI-powered client enablement, training, and digital success in strict alignment with corporate growth objectives.
Define, price, package, and continuously evolve a sophisticated portfolio of service offerings that accelerate onboarding, maximize product adoption, and drive long-term client valuation.
Inspire, transform, and direct a massive, high-performing organization spanning Customer Education, Training Services, and Client Enablement.
Serve as a visionary leader on the forefront of technology to foster a collaborative culture, establish elite operating standards, implement executive coaching, and build robust talent pipelines and succession plans across a 200+ person org.
Drive the digital transformation of the client journey by engineering automated, data-driven, and personalized in-application learning paths.
Leverage advanced analytics to pinpoint high-friction client "moments that matter," proactively mitigating churn and driving self-service scalability.
Set the gold standard for global virtual and on-site training delivery models.
Direct the design principles for all knowledge and content development, ensuring cutting-edge adult learning theories are seamlessly integrated into the curriculum to deliver measurable educational outcomes.
Oversee the governance, optimization, and scaling of the enterprise Learning Management System (LMS) and centralized digital knowledge bases.
Utilize robust behavioral analytics to evaluate content efficacy, guide technical upgrades, and optimize asset utilization.
Forge powerful partnerships with Marketing, Product, Sales, and Customer Success to ensure enablement strategies seamlessly fuel the go-to-market engine.
Systematically translate client feedback and training friction points into strategic product requirements to directly influence the engineering roadmap.

Requirements

What you’ll need

Bachelors Degree Required, MBA or Advanced Degree Preferred
15+ years of progressive experience in enterprise client enablement, training delivery, or professional services within high-growth SaaS environments
7+ years in an executive or senior leadership capacity (VP, Senior Director) managing multi-layered teams.
Mastery of modern adult learning principles and digital instructional design architectures.
Proven excellence as a dynamic, inspirational people leader with deep expertise in coaching managers of managers.
Demonstrated success leading comprehensive digital transformations and implementing scale-oriented LMS/DAP ecosystems.

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
treadmill workstations, Zen, and wellness rooms within our BRIC headquarters