Director, Implementation Services – Enterprise

ModMed

Director of Professional Services leading implementation teams for ModMed's healthcare solutions. Managing projects and mentoring staff in a client-driven cross-functional organization.

Posted 6/12/2026full-timeRemote • Florida • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Leads Professional Services teams who oversee the implementation and execution of tasks associated with the full suite of ModMed products, solutions, and integrations
Takes ownership of team successes by directing, mentoring, and coaching
Manifests an understanding of project management practices and principles (constraints, risks/issues management, best practices, etc.)
Serves as an escalation point for issues beyond team authority; resolves conflicts involving project priorities, resources, and/or contractual issues with the client
Demonstrates the ability to quickly understand a business situation; make prompt decisions to facilitate the expedition of resolutions and navigate to successful outcomes
Builds positive working relationships/partnerships and a trusted advisor within the organization, consulting practice managers, clients, and is recognized by the client as the delivery executive responsible for the ensuring overall delivery experience
Ensures adherence to quality standards and documented processes in day-to-day activities
Interfaces with client project stakeholders, including C-level management and directors, to elicit business and functional requirements
Proactively addresses performance concerns with the applicable manager; provides performance evaluation input for project resources
Has a thorough understanding of the business's key performance indicators and metrics and manages them to successful levels consistently
Proactively manages the financial details of the business, including but not limited to forecasting revenue, concessions/credits, backlog management, and EBITDA
Works collaboratively with the leadership team to develop and/or improve the practice as a whole, including strategies, policies, and processes; supports and promotes the use of leading-edge delivery methodologies and best practices

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Computer Science, Healthcare Administration, or a related field; Master’s degree preferred
Demonstrated leadership abilities to effectively lead a cross-functional client-driven organization
5+ years of Electronic Health Record implementations leadership experience
5+ years of experience leading Practice Management/Revenue Cycle Management implementations
Ability to quickly learn, analyze, understand, and convey complex information
Excellent verbal and written communication and listening skills
Ability to effectively work independently and coordinate team efforts
Experience with Salesforce or related implementation and CRM software solutions
Quality Assurance management
Expert knowledge of creating and managing a Project Management organization

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
Treadmill workstations
Zen, and wellness rooms within our BRIC headquarters

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementElectronic Health Record implementationsPractice Management implementationsRevenue Cycle Management implementationsQuality Assurance managementfinancial managementperformance evaluationbusiness analysisleading-edge delivery methodologieskey performance indicators

Soft Skills

leadershipmentoringcoachingconflict resolutiondecision makingrelationship buildingcommunicationteam coordinationindependent workproblem solving