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Director, Enterprise RCM Client Success
ModMedDirector of Client Success leading teams in a healthcare technology company focused on client satisfaction and retention. Offering strategic oversight and building executive partnerships to enhance service delivery.
About the role
Key responsibilities & impact- Manage a portfolio of Client Success Senior Managers and Managers across a specialty or segment of the business
- Provide strategic oversight to ensure exceptional client satisfaction, measurable business outcomes, and long-term client retention
- Develop scalable frameworks to align service delivery across clients of varying size and complexity
- Build strong partnerships with executive-level client stakeholders, and translate organizational goals into actionable plans for their teams
- Lead a team of Senior Managers and Managers overseeing Client Advisors supporting a diverse book of business by specialty or client tier
- Drive adoption and execution of consistent client management frameworks and standard operating procedures
- Align Client Success objectives with company goals, ensuring clients receive quantifiable value from services and technology
- Serve as an executive escalation point for critical client issues, ensuring resolution strategies protect revenue and client trust
- Identify trends across the portfolio to develop proactive initiatives addressing churn risk, underperformance, or service delivery gaps
- Partner with internal teams to guide enhancements to workflows, processes, tools, and client-facing deliverables
- Oversee performance metrics and lead quarterly business reviews for high-value clients as needed
- Champion customer voice initiatives across departments, ensuring client perspectives shape service evolution and business strategies.
Requirements
What you’ll need- Bachelor's degree required
- MBA or Health Administration preferred
- Field of study in Business, Healthcare Admin, or related field
- 10+ years of client-facing experience in RCM, SaaS, or healthcare services
- 5+ years leading client-facing teams, including experience managing managers
- Experience supporting enterprise clients or complex healthcare systems
- Proven success in building and scaling customer success frameworks
- Ability to influence and collaborate cross-functionally at all organizational levels
- Executive presence and experience communicating with C-Suite stakeholders
- Expertise in medical billing, revenue cycle processes, and healthcare delivery models
- High proficiency in Excel, data interpretation, and visual presentation of performance trends
- Strong judgment and critical thinking to guide client strategy and internal decision-making
- Demonstrated experience in managing through change and leading through ambiguity
- Exceptional communication, coaching, and storytelling abilities.
Benefits
Comp & perks- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits
- Flexible Spending Account
- Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
- Hybrid office-based roles and remote availability for some roles
- Weekly catered breakfast and lunch
- Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client management frameworksrevenue cycle management (RCM)SaaSmedical billingdata interpretationExcelperformance metricshealthcare delivery modelsservice deliveryquantifiable value
Soft Skills
strategic oversightinfluencecollaborationexecutive presencecommunicationcoachingstorytellingjudgmentcritical thinkingchange management
Certifications
Bachelor's degreeMBAHealth Administration