ModMed

Director, Enterprise RCM Client Success

ModMed

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Manage a portfolio of Client Success Senior Managers and Managers across a specialty or segment of the business
  • Provide strategic oversight to ensure exceptional client satisfaction, measurable business outcomes, and long-term client retention
  • Develop scalable frameworks to align service delivery across clients of varying size and complexity
  • Build strong partnerships with executive-level client stakeholders, and translate organizational goals into actionable plans for their teams
  • Lead a team of Senior Managers and Managers overseeing Client Advisors supporting a diverse book of business by specialty or client tier
  • Drive adoption and execution of consistent client management frameworks and standard operating procedures
  • Align Client Success objectives with company goals, ensuring clients receive quantifiable value from services and technology
  • Serve as an executive escalation point for critical client issues, ensuring resolution strategies protect revenue and client trust
  • Identify trends across the portfolio to develop proactive initiatives addressing churn risk, underperformance, or service delivery gaps
  • Partner with internal teams to guide enhancements to workflows, processes, tools, and client-facing deliverables
  • Oversee performance metrics and lead quarterly business reviews for high-value clients as needed
  • Champion customer voice initiatives across departments, ensuring client perspectives shape service evolution and business strategies.

Requirements

  • Bachelor's degree required
  • MBA or Health Administration preferred
  • Field of study in Business, Healthcare Admin, or related field
  • 10+ years of client-facing experience in RCM, SaaS, or healthcare services
  • 5+ years leading client-facing teams, including experience managing managers
  • Experience supporting enterprise clients or complex healthcare systems
  • Proven success in building and scaling customer success frameworks
  • Ability to influence and collaborate cross-functionally at all organizational levels
  • Executive presence and experience communicating with C-Suite stakeholders
  • Expertise in medical billing, revenue cycle processes, and healthcare delivery models
  • High proficiency in Excel, data interpretation, and visual presentation of performance trends
  • Strong judgment and critical thinking to guide client strategy and internal decision-making
  • Demonstrated experience in managing through change and leading through ambiguity
  • Exceptional communication, coaching, and storytelling abilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client management frameworksrevenue cycle management (RCM)SaaSmedical billingdata interpretationExcelperformance metricshealthcare delivery modelsservice deliveryquantifiable value
Soft Skills
strategic oversightinfluencecollaborationexecutive presencecommunicationcoachingstorytellingjudgmentcritical thinkingchange management
Certifications
Bachelor's degreeMBAHealth Administration