Client Success Enablement Specialist
ModMed
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Supports client advisor onboarding by ensuring consistent, high-quality experiences, refining the process, and conducting frequent check-ins with new hires.
- Develop and deploy in-role training on BOOST CS processes to upskill high-performing RCM and Account Management teams, leveraging self-created content or tools such as LinkedIn Learning.
- Responsible for monitoring Client Advisor performance through the use of audits and customer feedback, identifying training needs.
- Develop, execute, and monitor Client Advisor Assessments. This involves collaborating cross-departmentally to align assessments when similar assessments exist.
- Work to establish a certification process to effectively showcase expertise to customers.
Requirements
- Bachelor's Degree, required; Area of study in any of the following: Healthcare Administration, Education.
- 3+ years in a training/knowledge role within a healthcare SaaS company with responsibilities in leading training initiatives, preferably managing a cross-functional training program.
- Experience with Revenue Cycle and medical billing processes.
- Ability to develop scalable internal training programs (e.g., modules, live webinars, virtual training, video content, SOP documentation).
- A track record of creating and implementing knowledge retention assessments.
- Effectively communicates complex ideas in an easy-to-understand manner.
- Possesses a collaborative spirit and is keen to engage in cross-departmental work.
- Thrives in a fast-paced environment with shifting priorities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training developmentknowledge retention assessmentsmedical billing processesRevenue Cycle ManagementSOP documentationvirtual traininglive webinarsvideo contentcross-functional training program
Soft Skills
effective communicationcollaborationadaptabilityproblem-solvingleadershiporganizational skillscustomer focusattention to detailinterpersonal skills
Certifications
Bachelor's Degree