ModMed

CS Business Transformation Product Owner

ModMed

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Tech Stack

PMPTableau

About the role

  • The Transformation Product Owner drives the strategic vision and product roadmap for Customer Success Business Systems
  • Own the full product lifecycle from process innovation to system delivery
  • Create and prioritize the technical backlog to maximize ROI
  • Automate complex operational workflows and deliver measurable efficiency gains (KPIs) for the CS organization
  • Manage enterprise projects with multiple stakeholder groups through clearly defined project plans, organized communication, transparent decision and risk management
  • Own the roadmap for CS business systems
  • Define and track project and product KPIs
  • Act as the final authority on accepting completed stories ensuring they meet business requirements
  • Serve as the bridge between business stakeholders and technical delivery teams
  • Engineer optimized 'to-be' process designs that leverage automation and AI to solve root-cause business problems
  • Lead the strategy and execution of change management plans

Requirements

  • Bachelor's degree - Business Administration, Computer Information Systems, Healthcare Management, or related fields
  • 3-5+ years of professional experience in Product Management, Business/Systems Analysis, Project Management, or Process Improvement
  • Minimum 1 year of experience working with technology teams, specifically managing backlogs and roadmaps for business systems on an Agile Scrum development team
  • Demonstrated experience leading large-scale business process transformation projects (e.g., Lean Six Sigma Green Belt or equivalent experience preferred)
  • Technical Aptitude: Ability to "speak the language" of developers (understanding data models, APIs, and system architecture) to effectively manage a technical backlog without being a developer
  • Experience working with Jira, Lucidchart, Google Slides, and Salesforce
  • Strategic Financial Acumen: Experience building business cases, calculating ROI for feature requests, and managing product value streams
  • Data-Driven Mindset: Proficiency in using operational analytics (e.g., Domo, Tableau, Excel) to identify trends, justify roadmap decisions, and measure the success of delivered projects
  • Leadership: Proven ability to lead cross-functional teams without direct authority, influencing stakeholders at all levels from end-users to VPs
  • Innovative Mentality and Culture Building: Proven experience as a problem solver who can lead innovative collaboration and create a shared vision that addresses a business need
  • Certified Scrum Product Owner or Professional Scrum Product Owner
  • Certified Agile Scrum Master
  • PMP Certification
  • Six Sigma Certification
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementBusiness/Systems AnalysisProject ManagementProcess ImprovementAgile ScrumData ModelsAPIsSystem ArchitectureOperational AnalyticsBusiness Process Transformation
Soft Skills
LeadershipCommunicationProblem SolvingInfluencing StakeholdersChange ManagementStrategic ThinkingCollaborationInnovationOrganizational SkillsDecision Making
Certifications
Certified Scrum Product OwnerProfessional Scrum Product OwnerCertified Agile Scrum MasterPMP CertificationSix Sigma Certification