ModMed

Software Training Consultant – OBGYN

ModMed

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Train clients on the use of the features and functions of the service.
  • Establish rapport; gain and maintain credibility with diverse audiences.
  • Reporting software improvements and enhancements to software engineers.
  • Help our clients adopt best practices in using our solution to manage their practice.
  • You must be technically savvy with the ability to easily learn new software.
  • Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
  • Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques.
  • Manages the client training schedule and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff.
  • Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices.
  • Record details of client feedback through the training process.
  • Responsible for contributing to the creation of training resource material.
  • Maintain certification of 80% or higher on all application material and quizzes.

Requirements

  • 2+ years experience in software training, implementation, and/or relevant medical practice experience.
  • Previous experience in OBGYN/ Women's Health is highly preferred.
  • Ability to travel 75-90% including weekends.
  • Demonstrates good problem-solving skills and effective decision-making abilities.
  • Possesses excellent written and verbal communication skills.
  • Empathetic communicator with a consultative approach - able to see things from another person’s point of view.
  • Ability to work independently as well as part of the training team.
  • Positive and personable attitude with a customer service focus.
  • A professional, patient, and balanced approach to handling difficult customer situations.
  • Able to establish and maintain effective communication and relationships with customers and teammates.
  • Takes initiative in goal fulfillment and deadlines.
  • Excellent time management and organizational skills.
  • Basic knowledge of Apple products, including Mac, iPad, and iPhone.
  • Ability to easily learn new software.
  • Ability to provide some off-hours training and support, including occasional weekends.
  • Detail-oriented.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software trainingimplementationmedical softwaretraining resource materialbest practicesproject scopingclient feedback recordingtraining techniquesproblem-solvingdecision-making
Soft Skills
communication skillsempathetic communicationconsultative approachindependent workteam collaborationcustomer service focuspositive attitudetime managementorganizational skillsdetail-oriented