Provider Relations Manager I

Modivcare

Provider Relations Manager at Modivcare building relationships with transportation providers. Ensuring operational performance and service quality through effective management and continuous improvement.

Posted 7/30/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $52,900 - $76,360 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship management and communication skills to effectively engage with transportation providers and stakeholders. Proficient in monitoring performance metrics and implementing solutions to enhance operational efficiency and compliance.

Highest-signal resume keywords

Relationship ManagementPerformance MonitoringProblem-Solving SkillsCustomer Service MindsetMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationInterpersonal SkillsNegotiation SkillsConflict Resolution

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft AccessMicrosoft Outlook

Industry Keywords

Transportation ProvidersNon-Emergency Transportation BrokerageOperational NeedsSafety ComplianceProvider Performance Metrics

About the role

Key responsibilities & impact

Serve as a key relationship manager for transportation providers within an assigned market.
Build and maintain productive provider relationships at the local and regional level.
Represent the company in meetings with provider partners to manage performance and identify mutual solutions.
Make decisions related to provider relationships and day-to-day operational needs.
Manage transportation execution across all modes for the assigned area.
Monitor provider performance against key metrics, including safety, on-time delivery/pickup, reroutes, compliance, trip acceptance, on-time to pick/depart, on-time to destination, digital compliance, and complaints.
Identify opportunities for improvement through ongoing provider communication and data review.
Use information across multiple systems to identify root causes and take action to resolve issues within the network.
Partner with Operations leadership to reduce reroutes, missed trips, provider complaints, and member abrasion.
Conduct training sessions for providers and departmental staff on policies, procedures, processes, portals, and system changes.
Escalate issues that require input from cross-functional teams or senior leadership.
Support safety and compliance to help ensure a safe work environment for all.
Participate in special projects and other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree required, or equivalent combination of education and experience.
Zero (0) plus years of experience.
Strong verbal and written communication skills with the ability to clearly convey information, negotiate, and resolve conflict.
Strong interpersonal skills with the ability to work effectively with stakeholders at varying levels.
Strong problem-solving and decision-making skills.
Customer service mindset and the ability to create a positive experience.
Proficiency in Microsoft Office products, including Word, Excel, Access, and Outlook.
Familiarity with non-emergency transportation brokerage is a plus.
Knowledge of proprietary software or the ability to learn new systems quickly.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post-Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)