Provider Relations Manager

Modivcare

Provider Relations Manager responsible for developing relationships with transportation providers. Driving performance metrics and conducting training in a service-oriented industry.

Posted 7/30/2026full-timeRemote • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $52,900 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in provider relationship management, project management, and performance improvement strategies. Proficient in utilizing data analysis to enhance provider performance and member experience while fostering effective communication and training.

Highest-signal resume keywords

Provider Relationship ManagementProject ManagementData AnalysisTraining and DevelopmentCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProject ManagementPerformance ImprovementProvider Performance ManagementTraining Development

Soft Skills

Interpersonal SkillsProblem-Solving SkillsDecision-Making SkillsCustomer Service MindsetConflict Resolution

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft AccessMicrosoft OutlookLSI Proprietary Software

Industry Keywords

Non-Emergency Transportation BrokerageProvider CommunicationStakeholder InteractionPerformance MetricsProcess Improvement

About the role

Key responsibilities & impact

Develop and maintain positive and effective working relationships with transportation providers.
Manage provider relationships at a local and regional level.
Identify opportunities for improvement through ongoing provider communication.
Conduct training sessions for providers and other departmental staff on policies, procedures, processes, portals, and any system changes, etc.
Drive performance in key metrics (safety, on-time delivery/pickup, reroutes, and compliance).
Partner with Operations’ leadership to drive process improvements that reduce reroutes/missed trips/transportation provider complaints/member abrasion.
Utilize data across multiple systems to identify the root cause and resolve issues.
Create and influence adoption of solutions that improve our provider network and member experience.
Identify, develop, and improve strategies for provider performance management and training process.
Manage projects ensuring project schedule and milestones are met.
Act as a subject matter expert in provider relations, providing guidance and mentorship to junior team members.

Requirements

What you’ll need

Bachelor's Degree required.
Three (3) plus years of experience.
Strong verbal and written communication skills with ability to clearly convey information, negotiate, and resolve conflicts.
Strong interpersonal skills, having the ability to interact with different stakeholders of varying levels.
Strong problem-solving skills to assist in navigating challenges and find effective solutions.
Have a customer service mindset and the ability to provide a positive experience.
Display solid decision-making and judgment skills relating to provider relationships and problems.
Proficient in Microsoft Suite products (Word, Excel, Access, and Outlook).
Knowledge of LSI proprietary software.
Familiarity in all multiple aspects of non-emergency transportation brokerage.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)