Provider Relations Director
Modivcare
full-time
Posted on:
Location Type: Hybrid
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $111,000 - $149,900 per year
Job Level
Lead
Tech Stack
Tableau
About the role
- Establishes and monitors key performance indicators (KPIs) for transportation providers and prepares performance and compliance reports for leadership review.
- Acts as an escalation point for complex provider issues and facilitates resolutions.
- Provides operational guidance, compliance support, and technology training to transportation providers.
- Ensures provider quality standards are met and swiftly addresses any deficiencies.
- Leads provider relations efforts across markets in alignment with regional and corporate objectives.
- Partners with the Network team to execute network expansion strategies and risk mitigation plans.
- Oversees provider credentialing compliance and collaborates with credentialing teams to streamline processes.
- Coordinates with internal business units (e.g., Safety, Network Planning, Product, Finance, IT, HR, and CI) to align initiatives and secure support.
- Administers corrective action plans for provider contract deficiencies and approves liquidated damages when appropriate.
- Remains informed on industry trends, competitor activity, and regulatory developments to inform strategic direction.
- Champions employee engagement and development through proactive talent planning and mentoring.
- Creates an environment of innovation and continuous improvement through Lean initiatives and process enhancements.
- Leads talent strategy across state reports including succession planning, employee engagement, and performance management.
- Serves as main point of contact for clients and manages the client contract.
- May lead projects and perform other duties as assigned. Requires some local travel to meet with clients.
Requirements
- Bachelor’s degree required.
- Ten (10) plus years of experience in NEMT, logistics, or healthcare preferred.
- Five (5) plus years of leadership experience.
- Advanced industry experience preferred.
- Contract and client management experience strongly preferred.
- Tableau experience preferred.
- Or equivalent combination of education and/or experience.
- Ability to lead development, execution, and deployment of provider network initiatives.
- Strong organizational planning and budgetary administration skills.
- Proficient in statistical and financial analysis techniques.
- High proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
- Excellent relationship management and process improvement abilities.
- Effective written and verbal communicator with strong presentation skills.
- Strong listening and interpersonal skills with a customer-focused, results-oriented mindset.
Benefits
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
statistical analysisfinancial analysisperformance managementcompliance reportingcontract managementprovider network initiativesKPI monitoringprocess improvementcredentialing compliancebudgetary administration
Soft skills
leadershiprelationship managementorganizational planningcommunicationpresentation skillslistening skillsinterpersonal skillscustomer-focused mindsetresults-oriented mindsettalent planning