Client Manager

Modern Health

Client Success Manager managing enterprise accounts for Modern Health in Singapore. Partnering with Fortune 500 companies to drive product adoption and engagement.

Posted 5/2/2026full-timeRemote • 🇸🇬 SingaporeSeniorLeadWebsite

About the role

Key responsibilities & impact

Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest-priority customers
Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
Partner and support sales initiatives by representing the Customer Success role, organization and how we support and partner with customers
Conduct regular global account meetings to refine and align customer strategies
Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions
Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies
Serve as the primary contact for global product updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters
Maintain an understanding of diverse cultural nuances that influence client interactions worldwide
Provide local implementation support in conjunction with the US-based implementation team
Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs
Support and lead global QBRs/ABRs, including day-to-day reporting requests for global customers
Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations that support long-term success
Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health, identifying opportunities and risks
Drive success in measurable engagement and revenue outcomes, including improved wellness impact, benefits utilization, retention and renewals, and product expansion
Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of Modern Health

Requirements

What you’ll need

8+ years managing client relationships or selling to HR leaders within B2B tech; experience in employer benefits and healthcare is a strong plus
Proven success strategically and autonomously managing a book of business (30+ customers across segments), including engaging with executive sponsors, senior leaders, and HR decision-makers
Fluency in English is required; additional APAC regional languages are a plus.

Benefits

Comp & perks

Statutory benefits
Access to coaches and therapists through Modern Health's platform
Generous Time Off
Company-wide Collective Pause Days
Parental Leave Policy
Professional Development Stipend
Annual Wellness Stipend to use on items that promote your overall well being
New Hire Stipend to help cover work-from-home setup costs
ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client relationship managementstrategic account managementdata analysisprogram strategy developmentcustomer engagementreportingstorytellingimplementation supporttraining deliveryB2B sales

Soft Skills

relationship buildingcross-functional collaborationcultural awarenesscommunicationleadershipautonomystrategic thinkingproblem-solvingadaptabilitycustomer advocacy